Shipping & Returns

What are the delivery charges?

Delivery charge varies with each Product/Location.

We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

What is the estimated delivery time?

Estimated delivery time may vary between 2-15 days depending on the following factors:

Product's availability
The destination to which you want the order shipped to.

Are there any hidden costs (sales tax etc.) on items sold?

There are NO hidden charges when you make a purchase. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on shipping costs and Policy.

Why does the estimated delivery time vary?

Legal restrictions, if any, in shipping particular products to your location
The availability of reliable courier partners in your location

Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

I need to return an item; how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process once you have initiated a return.

Do GrowLazy.com deliver internationally?

As of now, GrowLazy.com doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world but please ensure the delivery address is in India.

If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

In most locations, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

Category of Products that can’t be returned

* Grocery and Food Products

* Software

Can items be returned after the time mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time mentioned in the seller's Returns Policy or 15 Days of Delivery whichever is earlier.

Do I have to return the freebie when I return a product?

Yes, the freebie must be returned along with the product.

How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your Buyer account

2. Go to My Orders

3. Click on 'Return' against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you'll get an email or SMS confirming that your request is being processed. Based on the item, your request may be automatically approved, or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. Eligible Refunds shall be initiated to original payment methods within 7 days after the return is received by us. You can also track the status of your return request by contacting on details provided on the website.